General Repairs

Repair costs vary significantly based on the nature and extent of work required. For minor repairs, we typically charge £65-£85 per hour plus materials, with most small jobs completed within 1-2 hours. More substantial repairs are quoted on a job-by-job basis following assessment. Factors affecting pricing include the complexity of repairs, material requirements, accessibility, property type (period homes often requiring specialist approaches), and whether emergency response is needed. We provide detailed, transparent quotations following inspection, ensuring you understand all costs before work commences. For landlords with multiple properties, we offer maintenance packages with preferential rates for ongoing repair needs.

For standard maintenance issues, we typically schedule repairs within 3-5 working days, though this varies with seasonal demand. Emergency repairs receive priority response, with same-day attendance for urgent situations like serious leaks or security issues when reported before 2pm. We categorise repair needs by urgency, ensuring critical problems receive immediate attention while coordinating less urgent work efficiently. For property management clients with service agreements, we offer guaranteed response times as part of our contractual commitment. Our Bath and Bristol locations allow quick response across the region, with local knowledge of traffic patterns and access routes further enhancing our ability to reach properties promptly.

Yes, all our repair work comes with workmanship guarantees, typically 12 months for standard repairs. More substantial works may carry longer guarantees depending on the nature of the repair. Manufacturer warranties on materials and components are passed directly to clients where applicable. Our guarantees cover defects in workmanship and installation, providing reassurance that repairs are completed to professional standards. For issues covered under guarantee, we respond promptly to rectify any problems at no additional cost. The specific terms of guarantees are clearly outlined in our quotations and completion paperwork, ensuring complete transparency regarding coverage and duration.

Yes, we provide emergency repair services outside standard working hours, including evenings, weekends and bank holidays for urgent situations that cannot safely wait for normal business hours. This service covers critical issues such as major leaks, dangerous structural problems, security breaches, and loss of essential services. Our emergency callout service operates on a priority assessment basis, with telephone consultation helping determine the urgency and appropriate response. Emergency rates apply for out-of-hours attendance, which are clearly communicated before dispatch. For property management clients, we offer dedicated emergency lines with preferential response arrangements as part of our comprehensive service packages.

Yes, we specialise in maintenance services for landlords and property managers across Bath and Bristol, understanding the specific requirements of rental property maintenance. We offer tenant liaison, arranging convenient access and communicating directly with occupants to minimise landlord involvement. For multi-property portfolios, we provide structured maintenance packages with preferential rates and priority scheduling. Our services comply with all landlord legal obligations, including safety certifications and document provision. Many local landlords benefit from our preventative maintenance programmes, reducing emergency callouts and ensuring properties remain in excellent condition. We can work with various letting agent arrangements, providing flexible service tailored to your specific management approach.